FAQ
  Legal
 
Frequently Asked Questions


Site Navigation Instructional Videos

                



FAQs

Q.  Who do I contact for support?

A.   Email
       support@getinge.training

       Phone
       +1 614-224-0664 ext: 1

Q.  How can I enable Adobe Flash in my browser?

A.      
 For Internet Explorer, see Enable Flash Player for Internet Explorer.

 For Internet Explorer on Windows 10, see Enable Flash Player for IE on Windows 10.

       For Legacy Edge on Windows 10, see Enable Flash Player for Edge on Windows 10.

       For Chromium-based Edge on Windows 10, see Turn on Adobe Flash in Microsoft Edge.

 For Firefox on any OS, see Enable Flash Player for Firefox.

 For Safari on Mac OS, see Enable Flash Player for Safari.

 For Google Chrome, see Enable Flash Player for Chrome.

 For Opera, see Enable Flash Player for Opera.



Q. Why do I need an account before I can register to attend a web seminar program or launch an eLearning program?
A. The process of signing up for an account is so that we can ensure your information is associated with your program evaluation, post-assessment test, and then transferred to your certificate.



Q. Will I have to enter my information on the website each time I attend a program?
A. No. The process for signing up for an account is a one-time process. Going forward, you will simply have to log in to the account and click the Register button on the web seminar page.



Q. What does Getinge do with my information it has gathered?A. Getinge uses your information for the Getinge educational program(s) you have selected only. The information you supply us is not sold to third parties, nor does it enroll you in our marketing e-mail list. 



Q. What is Getinge's commitment to General Data Protection Regulation (GDPR)?
A. At Getinge, we are committed to ensuring the security and protecting the personal information that we process. We have data protection teams committed to ongoing review and vigilance of all matters within the scope of GDPR so that a process of continual assessment, risk management, and improvement is embedded in our organization.

Our GDPR preparations have included a comprehensive review of relevant internal processes, procedures, and documentation. Additionally, we have and continue to actively develop and implement data protection policies, procedures, controls, and security measures for GDPR compliance. 



Q. How do I obtain the completion code necessary to fill out the web seminar program evaluation and obtain a certificate?
The completion code is supplied in the last few slides of the presentation and given by the presenter at the end of the program. This code is case-sensitive.



Q. How do I create an account?

  1. On https://getinge.training/d, select "Create FREE Account" located towards the top right corner on the page.
  2. Fill out the required fields for the form to create an Account. A red asterisk is placed at the end of each field description to indicate a field is required. An example red asterisk is at the end of this sentence.*
  3. Username: * Only letters and digits are allowed in the Username field.
  4. Password: * Letters, numbers, and at least one special character are allowed in the Password field.
  5. Password Confirmation: * Password and Password Confirmation fields must match.
  6. First Name: * Enter your given First Name
  7. Last Name: * Enter your given Last Name
  8. Country: * Click "-- Select --" to choose your country from the drop-down menu listing countries.
  9. Time Zone: * Click "—Select—"to choose your time zone from the drop-down menu
  10. Facility State: * Click "-- Select --" to choose your facility state from the drop-down menu listing facility states.
  11. I agree with the Terms of Use * Select the box to the left of the words, "I agree with the Terms of Use." Selecting this box will toggle a check-mark. A check-mark is needed to agree with the Terms of Use.
  12. Select "Create Account" towards the bottom of the page to submit the Create an Account form.
  13.  Note: The required field, facility name, is not seen on the form to create an Account until after a facility state is chosen. After a facility state is selected, the facility name field will be available.



Q. How do I attend a web seminar?
Note: The web seminars are live and available only on the day they are scheduled.

  1. Launch https://getinge.training/d/
  2. Open "All Courses" by selecting "All Courses" tab.
  3. Open the course page by selecting the desired course name. For example, "Introduction to IABC Therapy Web Seminar."
  4. View all web seminar sessions by selecting the "Registration" tab.
  5. View the date's session details by locating and selecting the session for that date in the registration area:

If there are no dates listed today, there will be no 

web seminar scheduled for today, and you cannot 

access the web seminar.

 

Launch the date's session details by selecting the 

WebEx Link.



 How do I register for a web seminar?

1. Launch https://getinge.training/d/


2. Login by selecting "Login" towards the upper right corner of the screen.


3. Login window, enter your Username and Password, then select Login.


4. Navigate to the "All Courses" section by choosing the "
All Courses" tab.


5. Open the course page by clicking on the desired course name. For example, "
Introduction to IABC Therapy Web Seminar."


6. View all web seminar sessions by selecting the "Registration" tab.


7. To view specific dated session details, locate the session date, and select the session with the correct date listed.


8. Register for the desired session by selecting "Register" button within the desired date session details.


Note: All other sessions outside the desired date must be either "Not Started", "Completed" or "Withdrawn". You cannot have more than one active registration for the same web seminar course at one time. You may need to complete or withdraw from a different session date for the same course before registering for the desired session date.


9. The status for the newly registered session date will be updated to "In Progress" after selecting the "Register" button within the desired date session details.


10. All other sessions outside the desired date must be either "Not Started", "Completed" or "Withdrawn". You cannot have more than one active registration at one time.




How do I access the post-assessment and/or evaluation after a web seminar?

  1. While attending a web seminar, be sure to note and write down the "Completion Code," if it is given at the end of each program (this does not apply to all programs).

  2. Once the web seminar is complete, return to the program page in the web seminar section.
    Mark, the course completed after the desired session date and time has (expired), and the live portion of the web seminar is past the scheduled date and time. To do this, scroll to the top of the course page and select "Mark Completed."
  3. Enter the required Completion Code (if applicable) and select "OK" to begin the assessment.
  4. Completion codes are specific to a web seminar session date and cannot be used for any other date. Selecting "OK" will open the Assessment page.
  5. Begin the assessment by selecting "Start Assessment".
  6. If you close the Assessment page before completing the assessment, you may return to the course page and select "Assessment" to relaunch the assessment.