Frequently Asked Questions
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Frequently Asked Questions

Customer Web Seminar FAQs:

 

Q. Why doesn’t the audio come through the computer?

A. We use an operator-assisted process so that the audio is as clear as possible and to avoid any background noise from other callers during Q&A sessions.

 

Q. Why do I need an account before I can register to attend a program?

A. The process of signing up for an account is so that we can ensure your information is associated with your program evaluation, post-assessment test, and then transferred to your certificate.

 

Q. Why do I need to give my information to the operator after I’ve already entered it into the website?

A. The operator will ask you for your information so we can record who and how many people attended the program.  Not all customers who register for a web seminar end up attending the program — the average attrition rate averages from 25% to 50%.

 

Q. Will I have to enter my information on the website each time I attend a program?

A. No.  The process for signing up for an account is a one-time process.  Going forward, you will simply have to log in to the account and click the Register button on the web seminar page to register.

 

Q. What is the information I’ll be asked to give over the phone?

A.

  • First and last name
  • Hospital and department
  • City and state
  • How many are attending the web seminar at your facility?

 

Q. What does Getinge do with my information?

A. Getinge uses your information for the purpose of the Getinge educational program(s) you have selected only.  The information you supply us is not sold to third parties nor does it enroll you in our marketing e-mail list. 

 

Q. How do I obtain the completion code necessary to fill out the program evaluation and obtain a certificate?

The completion code is supplied in the last few slides of the presentation and is also given by the presenter at the end of the program.  This code is case-sensitive.


How to Create FREE Account?
Note: The required field, facility name, is not seen on the form to Create an Account until after a facility state is chosen. After a facility state is chosen, the facility name field will be available.

  1. Launch https://getinge.training/d/

  2. Select "Create FREE Account" located towards the top right corner on the page.

  3. Fill out the required fields for the form to Create an Account. To indicate a field is required, a red asterisk is placed at the end of each field description. An example red asterisk is at the end of this sentence *
  4. UserName: * Only letters and digits are allowed in UserName field
  5. Password: * Only letters and digits are allowed in Password field
  6. Password Confirmation: * Password and Password Confirmation fields must match
  7. First Name: * Enter your given First Name
  8. Last Name: * Enter your given Last Name
  9. Country: * Click "-- Select --" to choose your country from the drop-down menu listing countries
  10. Time Zone: * Click "-- Select --" to choose your time zone from the drop-down menu listing time zones
  11. Facility State: * Click "-- Select --" to choose your facility state from the drop-down menu listing facility states
  12. Facility Name: * This required field is not seen on the form to Create an Account until after a facility state is chosen. After a facility state is chosen and facility name becomes available, click "-- Select --" to choose your facility name from the drop-down menu listing facility names 
  13. I agree with the Terms of Use * Select the box to the left of the words "I agree with the Terms of Use". Selecting this box will toggle a check-mark. A check-mark is needed to agree with the Terms of Use.

  14. Select "Create Account" towards the bottom of the page to submit the Create an Account form

How to launch a web seminar? Note: The web seminars are live and available only on the day they are presented.

  1. Launch https://getinge.training/d/
  2. Open "All Courses" by selecting "All Courses" tab
  3. Open the course page by selecting the desired course name. For example, "Introduction to IABC Therapy Web Seminar"
  4. View all web seminar sessions by selecting the "Registration" tab
  5. View today's session details by locating and selecting the session with today's date:

    Thu Oct 24 2019 10:33:35 GMT-0400 (Eastern Daylight Time)

    If there are no dates listed for today, there will be no web seminar scheduled for today and you cannot access the web seminar.

  6. Launch the live session from within today's session details by select the WebEx Link: URL located below "For the POWERPOINT portion:"
  7. WebEx is not directly managed by Getinge. You may need to enter your information and install a WebEx browser extension before you are able to view the Getinge course session for today. For assistance with WebEx, you may need to contact WebEx directly.
  8. Listening to the live session using "dial in by phone" is the only option for listening to the live session. Phone numbers are listed within today's session under "For the AUDIO portion (join by phone):"


How to access a web seminar post assessment?

  1. Launch https://getinge.training/d/
  2. Login by selecting "Login" towards the upper right corner of the screen.
  3. Login window, enter your Username and Password, then select Login
  4. Navigate to the "All Courses" section by selecting the "All Courses" tab
  5. Open the course page by clicking on the desired course name. For example, "Introduction to IABC Therapy Web Seminar"
  6. View all web seminar sessions by selecting the "Registration" tab
  7. To view specific dated session details, locate the session date and select the session with the correct date listed.
  8. Note: Expired sessions may be hidden. To toggle expired sessions, click the check box next to "Hide Expired Sessions"

  9. Register for the desired session by selecting "Register" button within the desired date session details.

    Note: All other sessions outside the desired date must be either "Not Started", "Completed" or "Withdrawn". You cannot have more than one active registration for the same web seminar course at one time. You may need to complete or withdraw from a different session date for the same course before registering the the desired session date.

  10. The status for the newly registered session date will update to "In Progress" after selecting the "Register" button within the desire date session details
  11. All other sessions outside the desired date must be either "Not Started", "Completed" or "Withdrawn". You cannot have more than one active registration at one time.
  12. Mark the course completed, after the desired session date and time has (expired) and the live portion of the web seminar is past the scheduled date and time. To do this, scroll to the top of the course page and select "Mark Completed".
  13. Enter the required Completion Code and select "OK" to begin the assessment.

    Completion codes are specific to each web seminar session date and cannot be used across dates. Selecting "OK" will open the Assessment page

  14. Begin the assessment by selecting "Start Assessment".

    If you close the Assessment page before completing the Assessment, you may return to the course page a select "Assessment" to launch the Assessment again.